If you are facing any technical issues feel free to contact VPNCENTER’s proactive customer support team by emailing us at ([email protected]) before claiming a refund, as we will be happy to solve any problems that you have regarding our products and services.
New Subscription Refund Policy:

All new VPNCENTER subscriptions are backed up with a 7-day* money-back guarantee. You are only eligible for a full refund on a new subscription if all of the following apply:

You claim for a refund within 7 days of your subscription date
Is not a one month account. (Note: One month account is backed up with only 7-days money-back guarantee
Your account has not already been suspended by VPNCENTER for breach of any clause mentioned in the terms of service
You previously have not claimed a refund under this policy
You have not used Bitcoin, BitPay, Coin Payments (Cryptocurrency) & Payment Wall as your payment method

If you are in compliance with the criteria mentioned above, then you are entitled to get a full refund. Send an email to [email protected] stating your VPN username and the reason for cancelling the subscription.
Renewals Refund Policy:

All new VPNCENTER subscriptions are backed up with a 7-day money-back guarantee. You are only eligible for a full refund on a new subscription if all of the following apply:

You claim refund within 7-days of your renewal date.
VPNCENTER hasn’t already suspended your account for any breach of the terms of service.
Is not a one month account. (Note: One month account is backed up with only 7-days money-back guarantee
You previously have not claimed for a refund under this renewal policy.
You have not used Bitcoin, BitPay, Coin Payments (Cryptocurrency) & Payment Wall as your payment method

Auto-recurring option allows you to automatically pay for VPNCENTER’s subscription at the end of every contract period, to avoid paying for it manually every time. It is beneficial for those seeking a long term relationship with VPNCENTER. Auto-recurring option appears before you order for VPNCENTER’s subscription.

If, at the time of order you have opted for ‘auto recurring’ by mistake, you can change it anytime by emailing us at [email protected] during your contract period.

However, if you forgot to turn off auto recurring or were unaware that you were subscribing to auto-recurring terms; you will still be eligible for a refund if you fulfill the renewal refund policy criteria.
Important Note For Customers Requesting Refund:

We follow a totally transparent process when it comes to refund policy. VPNCENTER is bound to process refunds within 48 hours of a valid refund request. Payments through Credit Cards may take up to 40 days to reflect in your account depending on your bank, card or payment service provider. Please note that payment made through BitCoint and Paymentwall are non-refundable.

This Refund Policy is subject to all VPNCENTER terms and conditions.